Important Information

Terms and Conditions

HAZLOC International Institute of Training is an Australian company. By accepting this quote or enrolling in any course provided by HAZLOC International Institute of Training, you consent to any disputes arising from this agreement being governed by and construed in accordance with the laws of Australia. You further agree that any such disputes will be subject to the exclusive jurisdiction of the courts of Australia.

Quality Assurance

HAZLOC International Institute of Training Pty Ltd implements structured self-assurance and continuous improvement process to ensure that it meets its responsibility to ensure the ongoing quality of its training and assessment services in compliance with the Standards for RTOs 2015.

Issuing Certification

HAZLOC International Institute of Training Pty Ltd is responsible for issuing qualifications and Statements of Attainment in compliance with the Standards for RTOs 2015 (Schedule 5), the Australian Qualifications Framework (AQF) Issuance Policy, and the Student Identifiers Act 2014. All certification documentation must include the required details, such as the learner’s name, course code and title, date of issuance, authorised signatory, and the Nationally Recognised Training (NRT) logo where applicable. The Unique Student Identifier (USI) will not be included on certificates in accordance with legislative requirements.

Commitment  to Impartiality

HAZLOC International Institute of Training is fully committed to impartiality in all of our certification activities. We recognise the critical importance of impartiality and are dedicated to managing any conflicts of interest that may arise. We ensure the objectivity and fairness of our certification processes by adhering to stringent policies and procedures designed to uphold the highest standards of integrity. Our impartiality statement is publicly accessible and reflects our unwavering commitment to providing certification services that are free from bias and undue influence.

Privacy Policy

All student data collected by HAZLOC International Institute of Training Pty Ltd is treated as strictly confidential and is protected under the Australian Privacy Act 1988. This means any personal information, academic records, or other data provided by students will only be used for purposes directly related to their training and assessment. Access to this data is restricted to authorised personnel and will not be shared with third parties without the explicit consent of the student, unless required by law. The institute is committed to maintaining the highest standards of data security and privacy, ensuring that all information is stored securely and managed in compliance with Australian privacy legislation.

Expectations of Students

All students enrolled in training with HAZLOC International Institute of Training Pty Ltd are expected to adhere to the principles of professionalism and workplace standards. By enrolling in our educational programs, students acknowledge their responsibility to take ownership of their learning, actively participate in the course, and seek assistance from their trainer or assessor when required. All students agree to meet the following expectations for the duration of their training:

Attendance and Participation

Students are required to:

• Provide personal information as outlined in the enrolment form.
• Supply their USI (Unique Student Identifier), as Certificates and Statements of Attainment cannot be issued without it.
• Be punctual and attend all scheduled training sessions.
• Refrain from attending training under the influence of drugs or alcohol.
• Adhere to the prescribed dress code, including closed-in shoes or steel-cap boots. For days involving practicals, high-visibility shirts and safety glasses are required.
• Ensure mobile phones are switched off or set to silent mode during training sessions.

Behaviour

HAZLOC International Institute of Training Pty Ltd expects all students to demonstrate behaviour that aligns with workplace professionalism standards, ensuring a respectful and collaborative environment. This includes:

• Treating trainers, staff, and fellow students with courtesy and respect.
• Avoiding harassing, abusive, or bullying behaviour.
• Maintaining appropriate and professional communication at all times.

Any complaints or breaches of behaviour will be reviewed and managed in accordance with our policies, ensuring all matters are handled fairly and promptly.

By adhering to these expectations, students contribute to a safe and productive learning environment reflective of professional workplace standards.

Student Requirements

Each student is required to:

• Submit the required prerequisites prior to the commencement of the course. Failure to provide prerequisites before the start of the course may affect your enrolment.
• Have access to a stable internet connection and a computer or laptop equipped with Microsoft Office applications, as needed for the course.
• Possess basic computer skills to effectively undertake and complete the assessments, including the ability to use Microsoft Word and Excel, and navigate the online assessment platform through a web browser.
• Complete and submit the required assessments online.
• Students attending the classroom are required to wear closed shoes and bring their laptops with them.
• Complete self-paced online assessments as required

AVETMISS Data

WHY WE COLLECT YOUR PERSONAL INFORMATION?

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How NCVER and other bodies handle your personal information

NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

NCVER is authorised to disclose information to the Australian Government Department of Employment and Workplace Relations (DEWR), Commonwealth authorities, state and territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

• administration of VET, including program administration, regulation, monitoring and evaluation
• facilitation of statistics and research relating to education, including surveys and data linkage
• understanding how the VET market operates, for policy, workforce planning and consumer information.

NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.

DEWR is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how DEWR will handle your personal information, please refer to the DEWR VET Privacy Notice at https://www.dewr.gov.au/national-vet-data/vet-privacy-notice.

SURVEYS

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

CONTACT INFORMATION

At any time, you may contact us to:

• request access to your personal information
• correct your personal information
• make a complaint about how your personal information has been handled
• ask a question about this Privacy Notice

Language, Literacy, and Numeracy (LLN)

LLN Requirements and Expectations

Due to the prerequisite requirements for HAZLOC Training courses, students are expected to have a sufficient level of Language, Literacy, and Numeracy (LLN) to successfully participate in training and assessment. The required LLN skills are inherently met through the prescribed entry requirements, which include:

• Certificate III in Electrotechnology or
• A valid electrical licence

These qualifications ensure that students already possess the fundamental LLN skills necessary to engage with course materials, complete assessments, and perform industry-related tasks.

Identifying LLN Support Needs

If a prospective or current student identifies as requiring LLN support, HAZLOC International Institute of Training Pty Ltd may require the student to complete an LLN assessment to determine their current skill level relative to the course requirements.

Support and Adjustments

Where a student’s LLN level is identified as being below the course requirements, HAZLOC Training will take appropriate steps to support the student, which may include:

• Applying Reasonable Adjustment processes to facilitate learning without compromising competency standards.
• Referring the student to specialist LLN support services, such as:
  • Skills for Education and Employment (SEE) providers
  • The Reading Writing Hotline
  • Adult Learning Australia

All LLN support measures will be assessed on a case-by-case basis, ensuring that students receive the necessary assistance while maintaining the integrity of training and assessment outcomes.

Student Support

HAZLOC International Institute of Training Pty Ltd is committed to providing an inclusive and supportive environment for all students. We recognise that some students may have special needs that require accommodation during the training and assessment process. The following section outlines the procedure for students to request such accommodations:

Principles of Reasonable Adjustment

HAZLOC Training ensures:

• Students are aware that they have the opportunity to disclose disability learning needs or request Reasonable Adjustment either prior to or during their enrolment period,
• Students able to participate in learning and assessment on an equitable basis and have access to a range of reasonable adjustment support services during their studies
• It applies Reasonable Adjustment processes without compromising the integrity of the qualification and outcomes.

Types of Reasonable Adjustments:

To ensure equitable access to training and assessment, HAZLOC Training will provide reasonable adjustments for students with specific learning needs, disabilities, or medical conditions. Adjustments may include:

Modification of Educational Premises

Where safe and practical, modifications to educational premises will be made to ensure accessibility. This may include:

• Relocating to wheelchair-access-friendly locations or Installing ramps or lifts for wheelchair access.
• Providing accessible disability toilets.
• Holding classes in rooms that are accessible to persons with disabilities

Modifying or Providing Equipment

Equipment may be modified or provided to meet the needs of students with disabilities, such as:

• Lowering benches or workstations
• Enlarging computer screens or providing assistive technology
• Providing chairs with ergonomic support or other assistive furniture

Changing Assessment Methods

Assessment methods may be altered to suit individual circumstances. For example:

• Conducting oral examinations instead of written exams
• Allowing additional time for assessments or providing a scribe to assist with written tasks
• Adjusting assessment formats to cater to the needs of students with disabilities

Changing Course Delivery

Course materials and delivery methods can be adjusted to accommodate students’ needs, including:

• Providing notes, research materials, or other learning resources in accessible formats (e.g., large print, audio)
• Arranging for a sign language interpreter or other support services to assist with communication

Seeking Advice from Disability Organisations

• If necessary, the RTO will seek advice from organisations that represent or provide services to individuals with disabilities. This ensures that adjustments are appropriate and effectively meet the student’s needs.

Negotiating Assessment Methods

• Students may negotiate alternative assessment methods to allow for individual circumstances. This could include adapting assessment times, formats, or locations to ensure students are able to demonstrate their competencies effectively.

Adapting Assessment Tasks to Suit the Workplace

• Where appropriate, assessment tasks may be adapted to reflect real-world workplace conditions. This ensures relevance and practicality while still meeting the requirements of the qualification.

Reasonable adjustment amendments are made without altering the academic integrity of the learning and assessment process or outcomes and comply with the Standards for Registered Training Organisations (RTOs) 2015, the Disability Discrimination Act (1992), Anti-Discrimination Act 1992 and the Disability Standards for Education (2005).

Determining Reasonableness

A person may not be permitted to access HAZLOC Training services (including reasonable adjustment) in the event:

• The provision of additional support services, resources or equipment would impose unjustifiable hardship on the organisation
• Where a student’s disability is an infectious disease or other condition where it is reasonably necessary to isolate or discriminate to protect the health and welfare of the student or others
• Where HAZLOC Training is required to act in accordance with Section 47 of the Disability Discrimination Act 1992.
• The student has a criminal history that impacts their capacity to meet the requirements of the course

In determining what constitutes unjustifiable hardship, HAZLOC Training will take into account:

• The nature of the benefit or detriment likely to accrue or be suffered
• The effect of the individual’s disability
• The financial circumstances and estimated expenditure required by HAZLOC Training.

Opportunity to Declare

During the enrolment process, all applicants are informed of their right to request reasonable adjustments to accommodate special learning or accessibility needs. This notification is provided at the time of enrolment.

Submission of Request

Applicants requiring reasonable adjustments should declare their needs as early as possible. Requests can be submitted on the enrolment form or in writing to HAZLOC International Institute of Training Pty Ltd either at the time of enrolment or as soon as the need for adjustments arises.

The request should include:

• A clear description of the applicant’s specific needs.
• The type of accommodations or adjustments required.
• Any supporting documentation, such as medical certificates or professional assessments, that may assist in evaluating the request.

Evaluation of Requests

Upon receiving a request for reasonable adjustments, HAZLOC International Institute of Training Pty Ltd will review the submitted information, including any supporting documentation.

The evaluation process will involve:

• Assessing the nature of the applicant’s specific needs.
• Reviewing the requested accommodations to determine their feasibility and appropriateness within the training and assessment framework.
• Consult with relevant professionals or specialists, if required, to ensure the most suitable adjustments are identified.

Consultation

Where necessary, HAZLOC International Institute of Training Pty Ltd may consult with the applicant and relevant professionals to assess the specific requirements and determine the most appropriate adjustments.

Approval and Notification

Once the evaluation is complete, HAZLOC International Institute of Training Pty Ltd will provide the student with formal feedback regarding their request. This feedback will include:

• Confirmation of the reasonable adjustments that have been approved.
• An explanation of any modifications made to the original request.
• Justification if any requested adjustments cannot be provided, along with alternative support options where possible.
• A timeline for the implementation of approved accommodations.

Implementation

HAZLOC International Institute of Training Pty Ltd will ensure that all approved accommodations are in place, including modifications to training materials, examination procedures, assessment conditions, or learning environments.

Confidentiality

All information related to reasonable adjustment requests, including supporting documentation, will be treated as confidential. HAZLOC International Institute of Training Pty Ltd will manage this information in accordance with privacy laws and its confidentiality policy. Only relevant staff members will be informed of the necessary adjustments.

General Support

In addition to learning accommodations, HAZLOC Training provides support for students experiencing non-academic issues, including:

• Access to learning materials.
• Technical issues such as login problems.
• Administrative concerns.

Students must report issues via phone or email. The office staff will direct the request to the appropriate team member. If the correct point of contact is unclear, the Managing Director will assign the issue to the appropriate person.

Urgent matters should be reported via phone during business hours for prompt resolution. Students will be informed of the expected timeframe for issue resolution.

General support can be offered in a number of ways:

• Learning and assessment queries and issues, including for the self-paced component of courses
• Reasonable adjustment
• One-to-one coaching and support.

Recognition of Prior Learning (RPL)

HAZLOC Training provides Recognition of Prior Learning (RPL) services for all units of competency and qualifications within our scope.

Each course has a different Recognition of Prior Learning (RPL) policy. Contact HAZLOC Training via email or phone to obtain specific details about the RPL process for the units of qualification concerned. The RPL process usually involves a combination of written assessments and the provision of real-world evidence of work completed on the job.

RPL Steps

Step 1 – Students interested in applying for Recognition of Prior Learning (RPL) or Credit Transfer must complete the required enrolment form and tick the box indicating their interest in applying for RPL.

Step 2 – A Trainer and Assessor from HAZLOC Training will contact the student via phone or email. Using the Training and Assessment Strategy (TAS) as a guideline, they will discuss the RPL process and evidence requirements with the student. The trainer will assess the student’s level of experience and knowledge as it relates to the relevant units of qualification. In consultation with the student, the trainer will determine whether the RPL pathway is a suitable option.

Step 3 – If the student decides to proceed with the RPL process, their enrolment will be finalised. The Trainer and Assessor will then send an email detailing:

• The exact evidence required, and
• Any assessment materials needed to support the RPL process will be managed via cloud assessment.

Step 4 – Once all requested evidence has been submitted, along with any required supplementary assessments, the Trainer and Assessor will make an assessment decision. This decision must be made in accordance with:

• The details set out in the Training and Assessment Strategy (TAS) and
• The relevant Student Assessment Decision Form for the course.

Credit Transfer (CT)

HAZLOC Training provides Credit Transfer (CT) services for all units of competency and qualifications within our scope.

To facilitate credit transfers, HAZLOC Training must obtain formal evidence demonstrating that a student has previously completed the relevant unit or an equivalent unit. Acceptable forms of evidence include qualification certificates, academic transcripts, statements of attainment, or a Unique Student Identifier (USI) transcript. When a student presents a superseded but equivalent unit of competency, HAZLOC Training can grant credit without additional mapping, as the training package has deemed the units equivalent.

Step 1 – Students interested in applying for Credit Transfer must complete the required enrolment form and tick the box indicating their interest in applying for RPL.

Step 2 – They will then be required to send the required evidence through to demonstrate they are eligible for a credit transfer.